Why I don't write about customer service

It was Shrove Tuesday 2010 and my Christian friend was mentally preparing for her Lent fast. Well, I say “mentally”, but I suppose having a nice lunch counts as physically preparing too. As we ordered dessert, we ended up having a silly debate about how much weight she would lose by going vegan and giving up sweet things. We decided to solve the argument the scientific way by weighing her before and after Lent, so we went to use the scales at Boots.

We can’t divide words and deeds

The internet has been full of people disagreeing with each other for as long as I’ve been aware of its existence. But one particular category of comment has been annoying me more than usual lately, and perhaps this is the best place to explain why. It’s this:

You talk all you like, but I prefer action.
"Why don't you ditch the rhetoric and actually do something?"
"Feel free to keep whining, but I'd rather get on with things."

Libraries gave us power

It was standing room only at Oxford Town Hall last week as around 300 people came to show their opposition to library cuts and talk about how we can fight the closures.

Stephanie Kitchen gave examples of people who have found life-enhancing support from libraries, including one woman who described the library as a “lifeline in my search for a job”.

Webforms: always taking, never giving

In my post about the Travelodge website I got angry about a webform that wouldn’t let me press the Submit button. This post is about what can go wrong after you press Submit.

Today I needed to contact Nokia about a problem with the battery on my mobile phone. I didn’t fancy getting lost in an automatic phone system, so I decided to send an email to kick things off. So I clicked the link saying “Contact Nokia via email”.