It's time to ditch voicemail

I once blogged about the different types of voicemail message. But every voicemail message is essentially the same thing: a chunk of information conveyed in a way that might be convenient or fun for the person communicating that information, but substantially less convenient for the person receiving it. In that sense, they’re a lot like videocasts.

Let’s think about the reasons why someone might not answer their mobile phone.

kategriffin.info is now a Drupal 8 site

My website has been transformed from Drupal 6 to Drupal 8! I'm cautiously happy with the site's new incarnation. Thanks to my husband J-P Stacey for carrying out the upgrade. He's put in a lot of work on documentation for Drupal 8, writing a series of blogposts about the Drupal 8 APIs which have already proved useful to many people. Those blogposts are all available on his website: www.jpstacey.info

Stop talking about the trolley problem

Five people are tied up on the tram tracks...and there’s a tram heading straight for them! You can pull a lever to divert the course of the tram, but if you do that, it’ll go onto another track that also has someone tied up on it. So you either actively choose to kill one person, or passively allow five people to be killed. What do you do?

No, don’t answer that. I don’t care.

Hootsuite followup: reporting them to the ICO

This is a follow-up to my post about my experience with Hootsuite, who stored my credit card details without my consent. We hit a deadlock because they repeatedly refused my requests for some contact details so I could get in touch with them. They kept asking for my contact details, but I was reluctant to engage with them on such one-sided terms, especially when my whole problem is with their misuse of the information I’ve already supplied.

Not a lawyer: getting compensation from your mobile phone company

This is a blog post in my very occasional “not a lawyer” series, about ways that ordinary people can use basic knowledge of the law to achieve certain things.

It started with a simple enough request: I had a mobile phone contract with EE (trading as T-Mobile), and I wanted to switch to a different company. I contacted them asking them to unlock my handset, so I could use it on another network, and provide me with a PAC code so I could port my number. I paid a £20 fee for the unlock and got a PAC code valid for up to a month.