Funny how talking about security tends to make us feel less secure. Raising a security issue without causing unnecessary worry is difficult. You need empathy, tact and excellent communication skills. A bit of charm wouldn’t go amiss either.
I recently received an email from Travelodge demonstrating the total lack of any of these qualities. It’s an email which I thought was worth a detailed reply.
The women gathering in the hotel lobby were obviously going to a really good party. There were two cowgirls and several pirates plus a bee, a princess, Snow White and Tinkerbell. But even Alice in Wonderland couldn’t tear my attention away from the usability-themed drama unfolding outside.