This is a follow-up to my post about my experience with Hootsuite, who stored my credit card details without my consent. We hit a deadlock because they repeatedly refused my requests for some contact details so I could get in touch with them. They kept asking for my contact details, but I was reluctant to engage with them on such one-sided terms, especially when my whole problem is with their misuse of the information I’ve already supplied.
Part of my work, both paid and voluntary, involves running social media accounts for various organisations. I often try out different software for scheduling tweets, measuring social media engagement and so on. A year ago I decided to upgrade my Hootsuite account to a Pro (paid) account so I could access the analytics service.