Can you recycle pill packets? It’s a surprisingly difficult question, since the official line is “yes” but the real answer appears to be “with great difficulty, if at all”.
The blog post Why I don’t write about customer service sets out my problems with the general concept of “customer service”: the fact that it doesn’t deal with the biggest problems in the relationship between people and businesses. By way of illustration, it starts with a story about a friend and I using the weighing machines at the central Oxford branch of Boots.
It was Shrove Tuesday 2010 and my Christian friend was mentally preparing for her Lent fast. Well, I say “mentally”, but I suppose having a nice lunch counts as physically preparing too. As we ordered dessert, we ended up having a silly debate about how much weight she would lose by going vegan and giving up sweet things. We decided to solve the argument the scientific way by weighing her before and after Lent, so we went to use the scales at Boots.