The phone rings. You answer, and there’s a tell-tale pause, a pause in which you can often hear the call-centre buzz on the other end. The pause might be because the telemarketing phone system has auto-dialled you before the employee was ready, or it might be because they’re ringing from another continent, or it might be because they’ve got distracted waiting for you to answer. Whatever the reason, it tells you in a second or two, before anybody speaks, that this is probably a telemarketing call.
“What we do matters. That’s a point I never thought we’d have to make.” Anna Wagstaff opened the Quality in Publishing summit with a snapshot of the current situation in academic publishing: cost-cutting and outsourcing leading to a decline in quality.