robert dyas

Blog post

Robert Dyas again: BROKEN

May 2011

Witney, usability, shopping, robert dyas, real-life tales of usability fail

I popped into the Witney branch of Robert Dyas today. Yeah, maybe I am a glutton for punishment. I found the can of WD40 I was looking for within minutes, so this isn’t another thrilling tale about my epic search for something-or-other.

Blog post

In which I become part of the problem

October 2010

usability, SEO, robert dyas, real-life tales of usability fail, bad-faith marketing

I’ve just been looking at the Google Analytics report for this site and spotted that some visitors found me while searching for “robert dyas anti fungal paint”. Of course, those visitors will end up on this page, which is a blog post about how I couldn’t find any anti-fungal stuff in Robert Dyas. (I would advise caution before reading the blog post; the tale may be too thrilling for web users of a sensitive disposition.)

Blog post

Feeling fungicidal at Robert Dyas

September 2010

Witney, usability, shopping, robert dyas, real-life tales of usability fail

Welcome to the first in an occasional series of anecdotes about usability problems. It sounds a bit grand to call them case studies because they’re really just stories, so I’m calling them Real Life Tales of Usability Fail.