A freelancer's blog

The machines that aren't broken

Typical: of course the ticket machine chooses a busy time to go wrong. In Oxford station, queues were forming at a machine that refused to display Network Railcard as a valid railcard. The woman at the front of the queue tried for quite some time to make it work, then gave up and sought assistance. I was eavesdropping on her conversation with James, a busy member of station staff, when I got to the front of my own queue and encountered an identical problem. Soon it became clear that all the ticket machines had the same issue: refusing to display Network Railcard as an option.