This is a follow-up to my post about my experience with Hootsuite, who stored my credit card details without my consent. We hit a deadlock because they repeatedly refused my requests for some contact details so I could get in touch with them. They kept asking for my contact details, but I was reluctant to engage with them on such one-sided terms, especially when my whole problem is with their misuse of the information I’ve already supplied.
A freelancer's blog
Part of my work, both paid and voluntary, involves running social media accounts for various organisations. I often try out different software for scheduling tweets, measuring social media engagement and so on. A year ago I decided to upgrade my Hootsuite account to a Pro (paid) account so I could access the analytics service.
The Oxford Times recently ran a story about a cyclist who became trapped under a car. A group of passers-by managed to lift the car off her before the paramedics arrived and are rightly praised in the article for their heroic actions.
In my previous blog post I told the epic tale of how I finally got £300 compensation out of EE (trading as T-Mobile) despite epic stalling on their part. Based on that experience, here’s my advice to anyone else thinking of doing battle with a terrible phone company.
This is a blog post in my very occasional “not a lawyer” series, about ways that ordinary people can use basic knowledge of the law to achieve certain things.
It started with a simple enough request: I had a mobile phone contract with EE (trading as T-Mobile), and I wanted to switch to a different company. I contacted them asking them to unlock my handset, so I could use it on another network, and provide me with a PAC code so I could port my number. I paid a £20 fee for the unlock and got a PAC code valid for up to a month.